Seattle, WA 98101 • 206-391-6606 • me@garybgenett.net • linkedin.com/in/gary-b-genett • [html] [pdf] [docx] [txt]
Highly accomplished professional with over 20 years of measured success in organizational change and program management for complex technical industries.
Forward-looking and innovative critical thinker, driven for success. Keeps the big picture in focus with an attention to detail. Drives product and program management lifecycles from initial design and planning to successful delivery within time and budget constraints. Experienced in building and leading teams, fostering individual growth and achieving or exceeding goals. Consummate team player, capable of collaborating with a wide range of business and technical stakeholders, including executive leadership. Embodies empathy and curiosity, establishing and nurturing open and honest communication channels to keep all relevant parties well informed and to enable efficient problem resolution. Approachable, personable, and is sought out for expertise and advice on a continual basis. Proficient in Cloud, SaaS, PaaS, IaaS, DevOps, REST APIs, and Web Development back-end to front-end.
Areas of Expertise
| • Strategic Planning | • Program & Project Management | • Sales, Consulting & Training |
| • Complete Product Lifecycle | • Cross-functional Collaboration | • Cloud Migrations & Operations |
| • Change Management | • Building & Leading Teams | • Agile, Scrum & Waterfall |
Directed the mission-critical Solution Services Management program, a central communication, integration, and data aggregation point for international operations. Lead the funded collaboration with Decisiv, building enhanced functionality on their SaaS platform for use by PACCAR Fleets and Dealers. Managed a large full-stack development backlog across 3 cross-functional Agile teams, including ramping up the 3rd to full capacity. Coordinated all efforts between 3 major divisions, Parts, Peterbilt, and Kenworth, and collaborated to develop a mutual vision with the vendor and all stakeholders. Assessed technology capabilities of vendor platform, and consolidated requirements based on most pressing business needs and shortest paths.
Lead functional and technical delivery of key team, organization, and company-wide initiatives in critical focus areas like organizational change, product and policy launches, and dedicated service programs. Solved complex challenges involving all aspects of customer service and content moderation operations on the platform. Partnered with cross-functional stakeholders and drove execution from concept to ship.
Managed the Content Integration, Management, and Consumption teams as a servant-leader. Coordinated the Product Management, Engineering, Design, and Quality Assurance teams to develop targeted plans for the delivery of SaaS products and technologies. Ensured that new features and enhancement of products were documented, implemented, and tested properly.
Designed, implemented, and evolved standardized templates for written documentation and application/network diagrams required for executive, management, developer, and support audiences. Enabled the development team with short-term and long-term processes to facilitate the migration to Azure. Identified and mitigated potential risks to the project and organizational change efforts.
Acquired and operated a commercial products and services firm focused on restroom hygiene and supply.
Successfully delivered in multiple cross-functional positions, spanning the full product lifecycle through market analysis, business strategy, product management, customer requirements, architecture, design, program management, product development, release, go-to-market, competitive analysis, pre-sales, close-of-deal, implementation, deployment, and migration, with support and consulting through the entire process.
| Programming Course | Programming Courses |
| University of Washington, Seattle, WA | Seattle Central College, Seattle, WA |